What is EN ISO 19739:2011?

EN ISO 19739:2011 is a technical standard that outlines guidelines and requirements for the implementation of quality management systems in organizations. It provides a framework for organizations to establish, implement, maintain, and continually improve their quality management systems.

Importance of EN ISO 19739:2011

EN ISO 19739:2011 plays a crucial role in ensuring that organizations meet customer expectations and deliver high-quality products and services consistently. By adhering to this standard, organizations can enhance customer satisfaction, improve process efficiency, and achieve organizational objectives.

Main Components of EN ISO 19739:2011

The standard consists of several key components that organizations need to consider:

- Leadership and commitment: Top management should demonstrate leadership and commitment to the quality management system.

- Customer focus: Organizations must understand and meet customer requirements effectively.

- Process approach: Organizations should adopt a systematic approach to manage processes and achieve desired outcomes.

- Improvement: Continuous improvement is emphasized to enhance organizational performance.

- Evidence-based decision making: Decisions should be based on data and analysis rather than assumptions.

Benefits of Implementing EN ISO 19739:2011

Implementing EN ISO 19739:2011 brings numerous benefits to organizations, including:

- Enhanced customer satisfaction: By meeting customer requirements consistently, organizations can improve customer satisfaction levels.

- Increased market credibility: Certification to this international standard enhances an organization's reputation and credibility in the marketplace.

- Improved efficiency and effectiveness: Adopting a process approach helps organizations streamline operations and identify areas for improvement.

- Better risk management: The standard encourages organizations to identify and mitigate risks effectively, leading to better risk management practices.

- Stakeholder confidence: Compliance with EN ISO 19739:2011 demonstrates a commitment to quality management, instilling confidence in stakeholders such as customers, employees, and investors.

In conclusion, EN ISO 19739:2011 is a vital standard that provides guidelines for implementing effective quality management systems. By adhering to this standard, organizations can achieve improved customer satisfaction, enhanced efficiency, and increased market credibility.