What is BS EN ISO 39120:2012

BS EN ISO 39120:2012 is a professional technical standard that provides guidance on the structuring and presentation of information in instructional documents, specifically for software products. This article aims to explain the key points and importance of BS EN ISO 39120:2012.

The Purpose of BS EN ISO 39120:2012

The primary purpose of BS EN ISO 39120:2012 is to establish a consistent and user-friendly format for instructional materials. It provides guidelines for organizing content, using appropriate language, and creating effective visuals to improve comprehension and usability.

By following the principles outlined in this standard, software developers can create more efficient and user-friendly documentation, which enhances customer satisfaction and overall product quality.

Key Features of BS EN ISO 39120:2012

BS EN ISO 39120:2012 emphasizes the importance of clear and concise communication. It recommends using plain language, avoiding complex terminology, and providing sufficient context for understanding.

The standard also highlights the significance of visual aids such as images, diagrams, and charts to supplement textual instructions. Visuals help to convey information quickly and facilitate better comprehension.

Additionally, BS EN ISO 39120:2012 emphasizes the need for proper organization and structure in instructional documents. It suggests using headings, subheadings, and numbered lists to break down information into manageable chunks and improve readability.

Benefits of BS EN ISO 39120:2012

Adhering to BS EN ISO 39120:2012 offers several benefits to software developers and end-users alike. Firstly, it enhances the clarity and usability of instructional materials, reducing the learning curve for users and minimizing potential errors.

By following the standard's guidelines, developers can improve customer satisfaction as users experience more efficient and effective instructions. This can result in reduced customer support inquiries and improved product reputation.

Furthermore, compliance with BS EN ISO 39120:2012 demonstrates a commitment to quality and professionalism in software development. It establishes a standard that can be used as a benchmark for evaluating and comparing different products in the market.

Conclusion

BS EN ISO 39120:2012 plays a crucial role in ensuring effective communication between software developers and users through clear and well-structured instructional documents. By guiding the organization, language usage, and visual representation, this standard improves the usability and overall quality of software documentation. Adhering to BS EN ISO 39120:2012 benefits both software developers and end-users by facilitating smoother interactions and enhancing customer satisfaction.