What is ISO/IEC TS 20000-17:2019?

ISO/IEC TS 20000-17:2019 is a technical specification that provides guidance for the implementation and maintenance of information technology service management (ITSM) systems. It is part of the ISO/IEC 20000 series, which defines international standards for ITSM. This specific document, ISO/IEC TS 20000-17:2019, focuses on the relationship between IT service management and the organization's information security management system (ISMS). It outlines the requirements for managing security-related risks within the scope of IT services provided by an organization.

The Importance of ISO/IEC TS 20000-17:2019

ISO/IEC TS 20000-17:2019 is crucial for organizations that want to ensure the confidentiality, integrity, and availability of their information and IT services. By implementing this technical specification, organizations can effectively manage security risks, protect sensitive data, and enhance the overall quality and reliability of their IT services. Compliance with ISO/IEC TS 20000-17:2019 also demonstrates an organization's commitment to best practices in ITSM and provides reassurance to customers and stakeholders.

Key Elements of ISO/IEC TS 20000-17:2019

ISO/IEC TS 20000-17:2019 consists of several key elements that are essential for the successful implementation of an ITSM system with a focus on information security management:

Integration with the organization's ISMS: The technical specification emphasizes the alignment between IT service management and the organization's information security management system to ensure a coordinated approach towards risk management.

Risk assessment and treatment: ISO/IEC TS 20000-17:2019 provides guidance on identifying, assessing, and treating security-related risks associated with IT services. This helps organizations prioritize their efforts to protect critical information assets.

Service continuity management: The technical specification includes requirements for establishing and maintaining measures to ensure the availability of IT services in case of disruptions or disasters.

Conclusion

ISO/IEC TS 20000-17:2019 is an important technical specification that organizations can use to enhance their IT service management practices and effectively manage security-related risks. By aligning IT service management with the organization's information security management system, adhering to best practices outlined in ISO/IEC TS 20000-17:2019, and ensuring compliance, organizations can improve the quality, reliability, and security of their IT services, leading to enhanced customer satisfaction and business success.