What is BS EN ISO 29990:2019

BS EN ISO 29990:2019 is a professional technical standard that focuses on learning services outside formal education. It provides guidelines and requirements for organizations that offer training, coaching, and other types of non-formal education. This international standard specifies the basic requirements for quality management systems in learning service providers.

Background and Scope

The need for a standard like BS EN ISO 29990:2019 arose from the growing demand for lifelong learning and the increasing number of organizations providing non-formal education. This standard enables these organizations to deliver high-quality services and ensure customer satisfaction.

Its scope covers various aspects of learning services, including the development, design, and delivery of education programs. It also emphasizes the importance of continuous improvement, customer satisfaction, and the measurement of learning outcomes.

Key Requirements

The key requirements outlined in BS EN ISO 29990:2019 can be summarized as follows:

Legal and ethical responsibilities: Organizations must comply with applicable laws, regulations, and ethical standards.

Needs identification and assessment: Learning service providers should identify the needs, expectations, and objectives of learners.

Program development and design: Organizations must have effective processes in place for developing and designing their educational programs.

Competence and qualification of personnel: Staff members and trainers should possess the necessary qualifications and expertise.

Delivery of learning services: The standard emphasizes the importance of effective delivery methods, learner engagement, and evaluation of teaching effectiveness.

Evaluation and performance monitoring: Learning service providers are required to continuously monitor and evaluate their programs and services.

Management of information and resources: This includes managing learning resources, documentation, infrastructure, and technology.

Complaints handling and improvement: Organizations should have processes in place to handle complaints and take appropriate corrective actions.

Benefits of BS EN ISO 29990:2019

Implementing BS EN ISO 29990:2019 brings several benefits to learning service providers. Firstly, it helps organizations enhance their quality management systems, resulting in improved learning experiences for learners. Secondly, it enables organizations to demonstrate their commitment to delivering high-quality services to their clients and stakeholders.

In conclusion, BS EN ISO 29990:2019 provides a comprehensive framework for organizations providing non-formal education. By adhering to its requirements, organizations can ensure the delivery of effective and high-quality learning services.