What is ISO/IEC 20000: 2016 ?

ISO/IEC 20000: 2016 is an international standard that provides a framework for managing IT service management systems effectively. It is developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) in collaboration. The standard defines the requirements for an organization to establish, implement, maintain, and continually improve its IT service management system.

ISO/IEC 20000: 2017 is the latest version of the standard that outlines best practices to achieve effective service delivery, customer satisfaction, and continual improvement in IT service management. Implementing ISO/IEC 20000: 2017 provides numerous benefits for an organization, including improved service quality, increased customer satisfaction, and more efficient service management.

ISO/IEC 20000-1: 2019 is an international standard that defines the requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). This standard provides guidance on the design, transition, delivery, and improvement of services to meet agreed service requirements consistently.

The scope of ISO/IEC 20000-1: 2019 is to provide a framework for the management of IT service management systems, including the requirements for the design, implementation, and continuous improvement of IT service management systems. It outlines the key components of an IT service management system, such as the service management framework, service level agreements, and processes and procedures for service management.

ISO/IEC 20000-1: 2019 is an essential standard for any organization that wants to improve their IT service management systems. It provides a comprehensive guide for the development, implementation, and continuous improvement of IT service management systems. By implementing ISO/IEC 20000-1: 2019, organizations can ensure that their IT service management systems are aligned with best practices, providing improved service quality and customer satisfaction.