What is EN ISO 9000:2015/A11:2021 ?

EN ISO 9000:2015-A11 is an international standard that provides organizations with a framework for achieving a high level of quality in their products and services. The standard is divided into four key components:

Customer Requirements: This component outlines the specific needs and expectations of the customer, and it is the foundation of the organization's quality management system.

Management System: This component outlines the processes and procedures that the organization will use to ensure and maintain its quality management system.

Control Processes: This component outlines the steps that the organization will take to continuously monitor and improve its quality management system.

Continuous Improvement: This component outlines the importance of continuous improvement in the organization's quality management system, and provides guidance on how to achieve this goal.

By implementing the principles outlined in EN ISO 9000:2015-A11, organizations can improve customer satisfaction, enhance their overall performance, and continually strive towards excellence.

EN ISO 9001:2015+A1:2020 is an international standard for quality management systems that provides organizations with a framework to effectively manage their processes and ensure customer satisfaction. It is an update to the previous version, ISO 9001:2015, and includes an amendment (A1:2020) that further clarifies certain requirements.

The purpose of EN ISO 9001:2015+A1:2020 is to help organizations improve their overall performance by focusing on key quality management principles. It provides a systematic approach to identifying and addressing areas of improvement, ensuring consistency, and meeting customer expectations. With EN ISO 9001:2015+A1:2020, organizations can establish a strong foundation for continued growth and success.